Shipping & Returns

Important Shipping Information - Please Read

Overnight Delivery Option

Overnight delivery may be available for an additional charge and order MUST be placed before 3:00 PM EST, Friday orders after this time will be shipped on Monday. Our policy is on unclaimed or wrong address returns of NO REFUNDS. You must check all mail information before you submit your order. Please call us for any aditional information.

Second Day Delivery Option

Second Day delivery may be available for an additional charge for some Friday orders. To see if you can have your Friday order delivered on Saturday (the next day), please call us.

Ground Delivery Option

Customers who select our ground delivery option normally receive their orders after three or five business days, sometimes, depending on availability.

Saturday Delivery Option

Saturday delivery may be available for an additional charge for some Friday orders. To see if you can have your Friday order delivered on Saturday (the next day), please call us.

Sunday Delivery Option (not available for any order)

We currently do not offer any Sunday delivery option. Weekend orders will be shipped on the Monday following the weekend each order was made.

International shipping is available for all orders. We can ship your order to most countries, to learn more, please call us.

Important Return Policy - Please Read

The Lab Market main goal is to provide our customers 100% satisfaction and products that provide solutions with solid results. We will make the effort to complete this mission and pledge to our customers but also following the procedure for returns.

Return Policy:

All sales are final and drug and alcohol products are non-refundable due to the nature of these products. However, products may be returned for a full refund of the cost of the item excluding freight.  In the event that a product is out of stock, we typically would ship a similar product of equal of greater value at no additional cost to the customer.

Products can be returned if: 

  • The product was shipped in our error by The Lab Market.
  • The product was deemed defective byThe Lab Market after investigation.
  • In addition, our manufacturer has agreed to replace the item.

Note: If a product has a missing part we will either mail that out or replace. 
If one of the above conditions is the case for returning a product, then:

  • A Return Authorization number for the product must be obtained from The Lab Market before product is sent back to our office.
  • The product must be returned in new condition in the original packaging with all the accessories. Product that returns with damage packaging will not be accepted and returned to the buyer with a proper explanation and photos of the product.
  • The Lab Market will also refund shipping charges, if the product being returned was the result of our error.
  • If a customer request and exchange of product due to a error on their behalf, it can be exchanged with the proper return authorization and all shipping chargesand a restock feewillbe paid by the customer.
  • Shipping error due to wrong information placed by the customer in the shipping information and returned by the shipping company can bereshipped.The customer must pay all the shipping cost associated to it.

The product should be returned within 5 days of receipt, along with a copy of the original invoice. The Lab Market will use tracking report provided by shipper and no international returns are allowed.

Once the returned product has been received, and once the credit or refund is issued, then an email confirmation will be sent.

A product cannot be refunded that has been used improperly or procedure for test confirmation (gc/ms or lc/ms) have not effectuated in the case of drug tests.  In this case, all the manufacturer's warranties will automatically expire.

A 20% restocking fee and return postage will apply when replacing a product that was not shipped in error, deemed defective, or has missing parts. The original shipping charges will not be refunded and must include a return authorization number.

Cancellation:

Once the product has shipped order cannot be cancelled and any returns without an authorization number will be charged a 30% restock fee plus shipping costs paid by The Lab Market.

Do You Have Questions?

Call our office at 321-800-2588 during office hours M-F 8 am-5 pm EST for any questions about returning a product or go to the Contact Us section of our web page for more info.

The Lab Market understand the need for excellence in their customer service and also understand that procedures must be in place to provide a clear understanding of company policy to achieve this goal.

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